FAQ

Q1: Are your bath towels absorbent, machine-washable, and safe for sensitive skin?


A: Yes—our bath towels check all these boxes:

  • Absorbency: Made from high-quality cotton, microfiber, or organic cotton blends (cotton for ultra-absorbency, microfiber for fast drying).
  • Machine-Washable: All towels are machine-washable in cold/warm water (gentle cycle); tumble dry on low heat. Avoid fabric softeners for the first 2–3 washes to preserve absorbency (organic cotton may shrink 3–5% in the first wash—normal and expected).
  • Sensitive Skin Safe: OEKO-TEX Standard 100 certified (free of harsh dyes/chemicals/fragrances); organic cotton and hypoallergenic microfiber options available for extra sensitivity (clearly marked on product pages).

Q2: How do I prevent mildew on my bath curtain, and are your curtains PVC-free?


A: All our bath curtains are 100% PVC-free (made from PEVA or polyester—non-toxic, no harmful off-gassing) and include a matching mildew-resistant liner (most styles). To prevent mildew:

  1. Hang the curtain/liner fully extended after each use for air circulation (avoid bunching).
  2. Keep your bathroom well-ventilated (open a window/run the exhaust fan) during/after showers.
  3. Wash the curtain/liner every 1–2 months (gentle cycle, mild detergent) and hang to dry/tumble dry on low.
  4. Our curtains have a mildew-resistant coating for added protection—regular care extends their lifespan.

Q3: Do you offer no-drill toilet paper holders for renters, and how much weight do they support?


A: Yes! We offer two toilet paper holder styles to suit all needs:

  • Adhesive-Mount (No-Drill): Strong waterproof adhesive—ideal for renters or tile walls. Supports up to 5 lbs (fits standard/jumbo toilet paper rolls) and can be removed without damaging walls (follow included instructions carefully).
  • Drill-Mount: Sturdy metal design (recommended for long-term use/moisture-prone bathrooms)—installs into wall studs for maximum stability, supports all roll sizes.

All holders include detailed installation instructions, and our customer service team is available to assist with troubleshooting.

Q4: Can I return a bath towel if it’s the wrong size, and what’s the process?


A: Yes—unused, unwashed towels with original packaging/tags are eligible for return/exchange within 30 days of delivery. You will need to:

  1. Request an RA Number from our customer service team (phone/email/return portal).
  2. Ship the towel back at your cost (we do not provide a prepaid label for personal reason returns).
  3. A 10% restocking fee will apply (waived for exchanges of the same product).

If the towel has a manufacturing defect (e.g., frayed seams), returns are free (we cover shipping, no restocking fee). We recommend checking product dimensions (listed on every towel page) before ordering to avoid fit issues.

Q5: Do you offer bulk discounts for hotels, gyms, Airbnb hosts, or commercial clients?


A: Yes! We offer tiered bulk discounts for commercial clients (hotels, gyms, Airbnb, property managers) with free standard shipping for all U.S. locations:

  • 20–49 units/sets: 15% off retail price + free product samples (towel swatches, curtain samples).
  • 50–99 units/sets: 25% off retail price + dedicated account manager.
  • 100+ units/sets: 35% off retail price + customized packaging + extended warranty (1.5 years for towels/curtains, 3 years for holders).

Contact our wholesale team at wholesale@usbathessentials.com for a custom quote and bulk order details.

Q6: What sizes do your bath curtains come in, and do you offer custom sizes?


A: Our standard bath curtain size is 72x72 inches (fits most U.S. bathtubs/showers) and includes a matching 72x72 inch liner. We also offer custom sizes (e.g., 72x84 inches for tall showers) for an additional fee—custom curtain requests can be submitted via our website or customer service team. All custom curtains are PVC-free, mildew-resistant, and made to order (2–3 business day processing time).

Q7: How do I care for my metal toilet paper holder to prevent rust?


A: Our toilet paper holders have a rust-resistant metal finish (chrome, brushed nickel, matte black) — follow these tips to maintain them:

  1. Wipe the holder with a dry cloth after each use to remove moisture (prevents rust in humid bathrooms).
  2. Clean with a mild soap and water (avoid harsh metal cleaners/abrasives—they scratch the finish and remove rust protection).
  3. Dry immediately after cleaning to prevent water spots.
  4. For adhesive-mount holders, ensure the wall is dry before installation (moisture under the adhesive can cause rust over time).